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Learning Communication Support Workers

The Deaf Academy employs a team of Learning Communication Support Workers (LCSWs). LCSWs support students and other individuals in a range of settings. All LCSW staff have BSL training to Level 3 and some have BSL Level 6.

The Learning Communication Support Worker team is a group of professionals employed to provide communication support for students on an individual basis or as part of a group with other deaf students. This takes place at the Academy and in mainstream educational institutions such as primary schools, secondary schools, mainstream colleges, universities and other educational organisations.


The LCSW team also supports students when taking examinations, attending mainstream school trips or when on work placements. Many LCSWs can offer Deaf Awareness training to mainstream Teachers, Lecturers, Employers and peers from the wider community.


The Deaf Academy’s bilingual approach to learning means the role of a LCSW is multifaceted, which is of huge benefit to Academy students and supporting those students educated in mainstream settings. Whilst BSL is an important communication tool for deaf students, many students have unique learning needs and require more than one form of support day-to-day.


LCSWs can also provide signed supported English, note taking, language modification and tutorial support. This level of bespoke support enables students to fully access educational information contained within curriculums and any other educational and social environments, in a manner best suited to their individual needs.




How to work with Learning Communication Support Workers


To ensure the best working relationship for both the deaf person and the mainstream organisation/setting, below are some tips and guidance on how to effectively work with LCSWs.

A LCSW will:

  • Always ensure the speaker speaks directly to the deaf person, not to the LCSW.
  • The LCSW is always neutral. They are not allowed to give advice or offer opinions. They will not take sides in any situation.
  • LCSWs work within a strict professional code of practice. Everything that is discussed will be kept confidential, unless there is a question of risk.
  • The LCSW will communicate everything that is said or signed. This includes audible asides. However, it is not possible for the LCSW to interpret more than one person speaking, and they may ask for people to talk ‘one person at a time’ should the need arise.
  • LCSWs will adjust their working environment to ensure the seating and lighting is best suited to the deaf person’s needs.
  • The LCSW will encourage the peer group to include the deaf student.
  • The LCSW will ask for preparation time and background materials, in order to do the best job they can.

A LCSW will not: 

  • Teach the student their course material.
  • Do the student’s work for them.
  • Join in any class work by making up the numbers.
  • Make excuses for the student e.g. for being late or no homework.
  • Give lifts to the students.
  • Lend money to the student even if it’s for food or drink.
  • Lend the student stationary e.g. pens, paper, stapler etc.

If you have any questions or would like further advice and guidance on working with LCSWs, please contact us: info@exeterdeafacademy.ac.uk